After being alerted to a potential security incident by our payment processor, we began an investigation of our payment card systems and engaged a leading cybersecurity firm to assist. Findings from the investigation show that unknown individuals were able to install a program on the payment processing system at the Hutton Hotel designed to capture payment card data as it was routed through the system.
What Information Was Involved
The program could have affected payment card dataâ€”including cardholder name, payment card account number, card expiration date, and verification codeâ€”of guests who used a payment card to pay for or place hotel reservations during the period from September 19, 2012 to April 16, 2015, or who made purchases at the onsite food and beverage outlets from September 19, 2012 to January 15, 2015 and from August 12, 2015 to June 10, 2016.
What You Can Do
It is always advisable to remain vigilant to the possibility of fraud by reviewing your payment card statements for any unauthorized activity. You should immediately report any unauthorized charges to your card issuer because payment card rules generally provide that cardholders are not responsible for unauthorized charges reported in a timely manner. The phone number to call is usually on the back of your payment card.
What We Are Doing
Hutton Hotel has implemented enhanced security measures, including the use of stand-alone payment processing devices, to prevent any further unauthorized access to payment card data. We also notified law enforcement and will continue to support their investigation. In addition, we are working closely with the payment card companies to identify potentially affected cards so that the card issuers can be made aware and initiate heightened monitoring on those accounts. For those guests that we can identify as having used their payment card during the at-risk window and for whom we have a mailing address or email address, we will be mailing a letter or sending an email to them.
For More Information
Hutton Hotel deeply regrets any inconvenience or concern this may have caused. If you have questions, please call 844-575-7462 between 8:00 a.m. and 8 p.m. Central time, Monday through Friday.